I ordered a couple of hard-to-find CD's the other day from an online CD store specializing in independent music: CD Baby. (The CD's I bought were by Doria Roberts and Katie Reider). I have to share the confirmation e-mail I received upon shipment of my CD's as one of the most delightful experiences of customer service I have yet received:
Your CDs have been gently taken from our CD Baby shelves with sterilized contamination-free gloves and placed onto a satin pillow.
A team of 50 employees inspected your CDs and polished them to make sure they were in the best possible condition before mailing.
Our packing specialist from Japan lit a candle and a hush fell over the crowd as he put your CDs into the finest gold-lined box that money can buy.
We all had a wonderful celebration afterwards and the whole party marched down the street to the post office where the entire town of Portland waved 'Bon Voyage!' to your package, on its way to you, in our private CD Baby jet on this day, Saturday, October 7th.
I hope you had a wonderful time shopping at CD Baby. We sure did.
Your picture is on our wall as "Customer of the Year". We're all exhausted but can't wait for you to come back to CDBABY.COM!!
Thank you once again,
Derek Sivers, president, CD Baby
the little CD store with the best new independent music
phone: 1-800-448-6369 email: cdbaby@cdbaby.com http://cdbaby.com
Wow, customer of the year!! And of course the Bon Voyage send-off is all the more touching to me as a fellow Oregonian at heart! Thanks CD Baby.
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2 comments:
That is hilarious. I love it. It makes me want to order from CD Baby.
Ah, their little scheme worked. (You mark my words--we'll probably find out they're owned by some giganto international conglomeration.) :)
Heather...if you need a recommendation, Doria Roberts is awesome.....very Ani Difranco-esque.
And the shipping rates on CD Baby are equally fabulous!
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